1. Introduction

These Terms of Service, referred to as the "Terms", govern access to and use of ClarosDPP, also referred to as Claros Digital Product Passport, including our website, SaaS platform, dashboard, public passport viewer, Digital Product Passport tools, APIs, QR-code and data-carrier features, repository, documentation, support channels, consultancy-related service flows, and related services.

The Service is provided by [Insert legal company name], referred to in these Terms as "ClarosDPP", "Company", "we", "us", or "our". The organisation using the Service, purchasing the Service, accepting an Order Form, or authorising users to access the Service is referred to as the "Customer". Individual people who access the Service on behalf of a Customer are referred to as "Users".

By accessing or using the Service, creating an account, accepting an invitation, using a public passport page, using an API, signing an Order Form, or otherwise using the Service on behalf of an organisation, you agree to these Terms. If you use the Service on behalf of a company or other legal entity, you confirm that you have authority to bind that organisation to these Terms. If you do not have authority or do not agree to these Terms, you must not use the Service.

2. Business use only

The Service is intended for business and professional use. It is not intended for personal, household, or consumer use. Users must be at least 18 years old and legally capable of entering into binding obligations.

A person accepting these Terms on behalf of a company, manufacturer, importer, distributor, supplier, consultant, recycler, repairer, compliance team, or other organisation represents that they are authorised to act for that organisation.

3. Related documents

These Terms should be read together with the Privacy Policy, any Data Processing Agreement, Cookie Policy, Order Form, subscription agreement, statement of work, service description, security documentation, product documentation, API documentation, support agreement, or other written agreement agreed between the parties.

If there is a conflict between these Terms and a signed Order Form or negotiated written agreement, the signed or negotiated agreement controls for that conflict. If there is a conflict between these Terms and the Privacy Policy regarding personal data processing, the Privacy Policy and any Data Processing Agreement control for that personal data issue.

4. Description of the Service

ClarosDPP is a business-to-business Digital Product Passport platform. The Service may help Customers create, manage, maintain, revise, review, release, publish, verify, export, and access Digital Product Passports for products, product models, items, batches, batteries, components, facilities, or related compliance objects.

The Service may include tools for product and passport data management, company and user management, role-based access, facility information, economic operator information, passport type configuration, repository files, uploaded documents, QR-code and data-carrier features, public passport pages, public and protected APIs, signatures, DID-related data, verifiable credential-related data, passport history, audit logs, workflow review, messages, notifications, access grants, and public machine-readable passport formats.

The Service may also be used together with consultancy, implementation, compliance-readiness, data-structuring, migration, or advisory support. Unless expressly agreed in writing, consultancy support is advisory only and does not transfer the Customer's legal responsibility for product compliance, data accuracy, regulatory obligations, product safety, conformity assessment, certification, or market access.

5. Changes to the Service

We may improve, update, modify, suspend, replace, or discontinue parts of the Service from time to time. This may include changes to features, dashboards, APIs, passport templates, data models, file handling, security controls, user interfaces, integrations, or public passport formats.

We will try to avoid changes that materially reduce core paid functionality during an active subscription term, unless the change is necessary for security, legal compliance, technical reliability, regulatory development, third-party dependency changes, or platform integrity. Any specific service commitments must be stated in an Order Form or separate written agreement.

6. Accounts, invitations, and users

To use protected areas of the Service, Users may need to create an account, accept an invitation, log in, complete authentication steps, or use another approved access method. Users must provide accurate information and keep account information up to date.

Customer is responsible for selecting authorised Users, assigning roles, managing permissions, reviewing access, removing Users who no longer need access, protecting administrator accounts, and ensuring that Users comply with these Terms.

Users are responsible for protecting their login credentials, API keys, devices, authentication methods, and account access. Users must not share credentials, bypass security controls, misuse another account, or allow unauthorised people to access the Service. Customer must promptly notify us if it suspects unauthorised access, compromised credentials, API key leakage, or misuse of the Service.

7. Company-scoped access, roles, and administrators

The Service is organised around company-scoped access. Customer administrators may be able to invite Users, assign roles, create API keys, manage company settings, manage passport access, create or update passports, upload files, review audit records, revoke sessions, deactivate Users, and control public or internal passport data depending on their role and the features enabled.

Typical roles may include super administrator, company administrator, editor, reviewer, approver, and viewer. Role names and permissions may change over time as the Service develops.

Customer is responsible for all actions taken by its administrators, Users, employees, contractors, suppliers, representatives, and systems using its accounts, API keys, or integrations, except to the extent caused by our breach of these Terms.

8. Subscriptions, trials, pilots, and order forms

The Service may be provided under a free trial, pilot, beta access, paid subscription, enterprise agreement, consultancy arrangement, or custom Order Form.

An Order Form may specify the subscription term, subscription plan, fees, payment terms, usage limits, number of Users, number of passports, enabled features, API limits, support level, implementation support, migration support, consultancy scope, renewal rules, cancellation rules, and any special legal or commercial terms.

If no separate Order Form applies, the plan terms, pricing page, written proposal, invoice, or other written communication provided by us will apply.

9. Fees, payments, taxes, and renewal

Customer must pay all fees when due. Fees are non-refundable unless required by law or expressly stated in an Order Form or written agreement.

Customer is responsible for all applicable taxes, duties, levies, and similar governmental charges, excluding taxes based on our net income. If withholding taxes apply, Customer must pay the amount necessary so that we receive the full amount invoiced, unless this is prohibited by law.

Subscriptions may renew automatically if stated in the Order Form or plan terms. Customer must cancel before the renewal date if it does not want the subscription to renew. We may suspend or terminate access for non-payment after giving any notice required by the applicable agreement or law.

10. Licence to use the Service

Subject to these Terms, the applicable Order Form, and payment of all applicable fees, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for Customer's internal business purposes and for creating, maintaining, releasing, publishing, and managing Digital Product Passports as permitted by the Service.

Customer may allow its authorised Users to use the Service on its behalf. Customer may not sell, resell, lease, rent, sublicense, distribute, provide service-bureau access to, or commercially exploit the Service for third parties unless expressly agreed in writing.

No rights are granted except those expressly stated in these Terms.

11. Customer Data

"Customer Data" means data, files, documents, images, product information, company information, facility information, passport records, passport history, compliance evidence, uploaded materials, repository files, metadata, user-submitted content, API-submitted data, and other materials submitted to, uploaded to, imported into, generated through, or published through the Service by or on behalf of Customer.

Customer retains ownership of Customer Data. We do not own Customer Data. We do not claim ownership of Customer's company data, product data, passport data, uploaded files, compliance evidence, repository files, or business records.

Customer grants us a limited, worldwide, non-exclusive right to host, copy, process, transmit, store, display, publish, modify, transform, validate, secure, back up, and otherwise use Customer Data only as necessary to provide, operate, secure, maintain, support, improve, export, delete, migrate, or legally protect the Service; publish public passport information selected by Customer; provide APIs and machine-readable outputs; maintain audit logs and version history; prevent abuse or security incidents; comply with law; and enforce these Terms.

12. Customer responsibility for passport content

Customer is solely responsible for Customer Data and Digital Product Passport content. Customer is responsible for deciding what data to enter, upload, import, publish, release, expose through APIs, attach to passports, or make publicly accessible.

Customer represents that Customer Data is accurate, lawful, not misleading, not infringing, and suitable for the intended use. Customer must have all rights, permissions, licences, notices, consents, regulatory approvals, and lawful bases needed to submit, process, publish, share, export, or disclose Customer Data through the Service.

Customer is responsible for reviewing passport content before release or publication. We do not guarantee that any Digital Product Passport is complete, accurate, compliant, certified, market-ready, legally sufficient, or accepted by regulators, auditors, notified bodies, market surveillance authorities, customers, suppliers, repairers, recyclers, or any third party.

13. Regulatory and compliance responsibility

The Service may assist with Digital Product Passport preparation, data structuring, evidence management, public passport delivery, regulatory-readiness work, and compliance governance. However, Customer remains responsible for its own legal and regulatory compliance.

Customer is responsible for product safety, product claims, sustainability claims, conformity assessment, CE marking where applicable, technical documentation, labelling, regulatory filings, declarations, battery data, supply-chain evidence, material claims, repair information, recycling information, lifecycle information, data accuracy, and compliance with applicable laws.

The Service is not a notified body, certification body, accredited laboratory, regulator, market surveillance authority, legal adviser, tax adviser, or conformity assessment body. Any templates, examples, checks, dashboards, workflows, or suggested structures are support tools only and do not replace professional judgement, legal advice, technical review, product testing, certification, or regulatory approval.

14. Public Digital Product Passports

Customer may use the Service to publish Digital Product Passports through public pages, QR-code links, data carriers, public API routes, DID documents, signatures, verifiable credentials, JSON, JSON-LD, compressed or full representations, or other machine-readable formats.

Customer understands that public passport content may be accessed by anyone, including consumers, business customers, suppliers, regulators, market surveillance authorities, auditors, repairers, recyclers, search engines, crawlers, competitors, AI systems, archives, and third-party data aggregators.

Customer is responsible for deciding whether passport content should be public, restricted, confidential, internal, or removed. Customer must not publish confidential, personal, sensitive, trade-secret, export-controlled, unlawful, or third-party-restricted content unless Customer has the legal right and lawful basis to do so.

We cannot control what third parties do after they access public passport data. Public data may be copied, cached, downloaded, indexed, archived, redistributed, analysed, or combined with other information by third parties.

15. Repository files and uploaded documents

The Service may allow Customer to upload, store, organise, link, publish, or delete documents and images. These may include certificates, declarations, technical files, product images, manuals, symbols, spreadsheets, PDFs, JSON, XML, CSV, and other documents.

Customer is responsible for ensuring that uploaded files are lawful, accurate, appropriate, free from malware, and do not contain unnecessary personal data, confidential information, third-party content, or trade secrets that should not be uploaded or published.

Where the Service allows files to be made public through passport publication, public attachment links, public storage keys, or other public routes, Customer is responsible for checking the file before publication. We are not responsible for Customer's decision to make a file public.

16. APIs, integrations, and API keys

The Service may provide public APIs, protected APIs, company APIs, access grants, API keys, integration endpoints, and machine-readable passport outputs. Customer is responsible for API usage under its account, including use by its employees, contractors, suppliers, systems, and integration partners.

Customer must protect API keys and access credentials. Customer must not share API keys publicly, embed secret keys in public code, bypass rate limits, scrape excessively, overload the Service, attempt unauthorised access, or use APIs in a way that harms the Service or other customers.

We may apply usage limits, rate limits, authentication requirements, scope restrictions, logging, monitoring, and security checks. We may suspend, revoke, rotate, or limit API access if we reasonably believe it is being misused, compromised, used unlawfully, causing security risk, exceeding agreed limits, or threatening platform stability.

17. QR codes, data carriers, and scans

The Service may allow Customer to generate, validate, manage, or publish QR codes or other data carriers connected to Digital Product Passports.

Customer is responsible for ensuring that QR codes, labels, data carriers, printed materials, product markings, packaging references, and related claims are accurate, lawful, durable where required, and correctly connected to the intended passport or product.

We are not responsible for incorrect physical placement of QR codes, defective printing, damaged labels, copied data carriers, unauthorised third-party reproduction, incorrect packaging use, or misuse of exported QR-code materials outside the Service.

18. Acceptable use

Customer and Users must use the Service lawfully and responsibly. Customer must not use the Service to upload, publish, transmit, or store unlawful content, malware, harmful code, infringing material, deceptive claims, fraudulent information, abusive content, or content that violates third-party rights.

Customer must not attempt to gain unauthorised access to the Service, another customer’s data, our systems, our infrastructure, or third-party systems. Customer must not reverse engineer, decompile, exploit, scan, stress test, overload, scrape, disrupt, bypass authentication, bypass authorisation, bypass rate limits, interfere with security controls, or use the Service to attack or monitor others.

Customer must not use the Service to publish misleading environmental claims, false compliance claims, fake certification claims, counterfeit product information, intentionally inaccurate passport data, or unlawful product-safety information.

19. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, commercial, financial, product, security, pricing, roadmap, customer, supplier, compliance, and operational information that is marked confidential or should reasonably be understood to be confidential.

The receiving party must protect confidential information using reasonable care and must use it only for the purpose of performing or receiving the Service. The receiving party must not disclose confidential information except to employees, contractors, advisers, affiliates, service providers, or legal authorities who need to know it and are bound by appropriate confidentiality obligations.

Confidentiality obligations do not apply to information that is already public without breach, already known lawfully, independently developed without use of confidential information, or lawfully received from a third party without confidentiality restrictions.

20. Personal data and data protection

Personal data is handled according to the Privacy Policy and any applicable Data Processing Agreement.

Where we process personal data on behalf of Customer, Customer is normally the controller and we are normally the processor. Customer is responsible for ensuring that it has a lawful basis for any personal data it uploads, imports, stores, publishes, or otherwise processes through the Service.

Customer must not upload or publish unnecessary personal data, special-category personal data, highly sensitive personal data, or personal data that is unsuitable for Digital Product Passport use unless it is lawful, necessary, proportionate, and covered by appropriate notices, consents, safeguards, and agreements.

21. Security

We use technical and organisational measures designed to protect the Service and Customer Data. These may include authentication, session controls, role-based access, company-scoped access checks, API key controls, rate limits, audit logging, file validation, secure configuration, monitoring, and other security measures.

Customer is responsible for its own security practices, including protecting credentials, using strong passwords, limiting administrator access, managing API keys, reviewing roles, revoking access when needed, securing devices, and training Users.

No online system is completely secure. Customer must notify us promptly if it suspects unauthorised access, compromised credentials, API key leakage, data exposure, or misuse of the Service.

22. Backups, audit logs, history, and deletion

The Service may maintain backups, audit logs, security events, passport history, release records, archived records, registry records, public passport continuity records, and other system records. These records support security, traceability, troubleshooting, compliance, product lifecycle history, and platform integrity.

Deletion in the Service may not always remove every copy immediately. Active records may be deleted, deactivated, archived, or marked as deleted depending on the feature. Some information may remain in backups, logs, history, public handover records, audit records, legal records, security records, or regulatory records for a limited or legally required period.

Customer understands that public passport content or public files may already have been accessed, copied, cached, indexed, downloaded, archived, or redistributed by third parties before deletion or unpublishing. We cannot guarantee removal of copies controlled by third parties.

23. Export, portability, provider switching, and migration

Customer retains ownership of Customer Data and may request export or return of Customer Data in accordance with the applicable agreement and available platform functionality.

If Customer wants to stop using ClarosDPP or move to another Digital Product Passport provider, we will provide reasonable basic cooperation to help Customer export or retrieve its Customer Data in a usable format, where technically feasible and legally permitted.

Basic migration support may include reasonable access to available exports, reasonable cooperation in data return, and reasonable explanation of available data structures. If Customer requests complex migration, custom transformation, custom integration, manual data cleaning, historical reconstruction, third-party coordination, large-scale technical assistance, or work that creates an extra economic or operational burden, we may provide that support under a separate written arrangement and may invoice Customer for the additional work.

Nothing in these Terms gives us ownership of Customer Data or allows us to retain Customer Data after termination for unrelated commercial use. However, limited copies may remain where required for backups, audit logs, legal obligations, security, accounting, dispute resolution, public passport continuity, or regulatory reasons.

24. Suspension

We may suspend access to the Service, an account, an API key, a public passport, a file, or a feature if we reasonably believe that suspension is necessary to protect the Service, comply with law, prevent harm, respond to security risk, stop abuse, address non-payment, avoid legal liability, protect another customer, or prevent unlawful or misleading publication.

Where reasonable, we will give notice and an opportunity to resolve the issue. We may suspend immediately without notice if the issue is urgent, security-related, unlawful, harmful, or likely to cause material risk.

25. Term and termination

These Terms apply while Customer or any User accesses or uses the Service. A subscription continues for the term stated in the Order Form, plan terms, or written agreement.

Either party may terminate if the other party materially breaches these Terms and does not cure the breach within a reasonable period after written notice, unless the breach cannot be cured or immediate termination is legally justified.

We may terminate or suspend access immediately if Customer fails to pay fees, violates acceptable use rules, infringes third-party rights, creates security risk, misuses public passport functionality, publishes unlawful content, abuses APIs, or uses the Service in a way that may harm us, other customers, or third parties.

Upon termination, Customer's right to access the Service ends. Customer should export Customer Data before termination where possible. Post-termination export, migration, retention, deletion, and public passport continuity will be handled according to these Terms, the Order Form, the Privacy Policy, any Data Processing Agreement, and applicable law.

26. Effects of termination

After termination, we may disable accounts, revoke API keys, stop protected dashboard access, suspend publishing features, and restrict access to Customer Data. We may delete, return, archive, anonymise, or retain Customer Data according to the applicable agreement, legal obligations, backup practices, and legitimate security or audit needs.

Public Digital Product Passports may be unpublished, redirected, archived, exported, transferred, or kept available for a limited period depending on the applicable agreement, regulatory needs, public continuity needs, migration status, and Customer instructions. The details should be agreed in the Order Form or termination/migration plan where relevant.

Sections that by their nature should survive termination will survive, including sections on Customer Data ownership, payment obligations, confidentiality, public passport consequences, intellectual property, disclaimers, limitation of liability, indemnity, data export, audit/history, dispute resolution, and governing law.

27. Our intellectual property

We and our licensors own all rights in the Service, including software, platform design, source code, object code, APIs, documentation, dashboards, user interface, templates, database structures, workflows, system architecture, security controls, trademarks, logos, service names, know-how, and other technology.

Customer receives only the limited right to use the Service as described in these Terms. Customer must not copy, modify, reverse engineer, decompile, disassemble, resell, sublicense, or create derivative works from the Service except where expressly allowed by law or agreed in writing.

28. Customer intellectual property

Customer owns Customer Data, subject to the limited licence granted to us to provide the Service. Customer also retains ownership of its trademarks, product names, product images, business records, compliance evidence, technical documents, and uploaded materials.

Customer is responsible for ensuring that it has the right to use and upload any third-party content, supplier data, product images, certificates, logos, documentation, or other materials included in Customer Data.

29. Feedback

If Customer or Users provide suggestions, ideas, comments, corrections, improvements, or other feedback about the Service, we may use that feedback without restriction or compensation, provided that we do not disclose Customer's confidential information in doing so.

Feedback does not give Customer ownership rights in the Service or any improvements we make.

30. Third-party services and integrations

The Service may connect to or interact with third-party services such as cloud hosting, object storage, identity providers, SSO providers, email providers, payment providers, analytics tools, support tools, ERP systems, PLM systems, compliance systems, supplier systems, public registries, or other Digital Product Passport providers.

Third-party services are governed by their own terms and privacy notices. We are not responsible for third-party services unless expressly agreed in writing. Customer is responsible for authorising integrations, checking third-party terms, and ensuring that data transfers to third-party systems are lawful and appropriate.

31. Beta, pilot, and experimental features

We may offer beta, pilot, preview, experimental, or evaluation features. These features may be incomplete, unstable, changed, suspended, or removed at any time.

Unless expressly agreed otherwise, beta and pilot features are provided "as is", without service level commitments, warranties, or guarantees. Customer should not rely on beta features for critical compliance, production publication, legal obligations, or market access unless we expressly agree in writing.

32. Support and maintenance

We may provide support through email, documentation, in-app channels, or other agreed methods. Support level, response times, implementation support, migration support, consultancy support, and service availability commitments apply only if stated in an Order Form or separate written agreement.

We may perform maintenance, updates, security patches, infrastructure changes, or emergency fixes. We will try to reduce disruption where reasonably possible.

33. Availability and service levels

We aim to provide a reliable Service, but we do not guarantee uninterrupted or error-free access unless a specific Service Level Agreement is agreed in writing.

The Service may be unavailable due to maintenance, updates, technical failures, third-party outages, hosting issues, security incidents, force majeure events, network problems, customer-side issues, or events beyond our reasonable control.

34. Disclaimers

The Service is provided on an "as is" and "as available" basis except to the extent expressly stated in an Order Form or required by law.

We do not warrant that the Service will be uninterrupted, error-free, fully secure, compatible with every system, accepted by every regulator, suitable for every product category, or sufficient for every legal or compliance requirement.

We do not warrant that Customer Data, passport data, compliance evidence, product claims, sustainability claims, public passport content, or uploaded files are accurate, complete, lawful, current, or compliant. Customer is responsible for the content it provides, imports, publishes, or relies upon.

We do not provide legal, tax, certification, conformity assessment, product-safety, notified-body, laboratory, or regulatory-authority services unless expressly stated in a separate written agreement. Any guidance, templates, examples, consultancy support, or documentation are provided for general business support and do not replace professional advice.

35. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, data, production, contracts, or business opportunity, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service, these Terms, or any Order Form will not exceed the fees paid by Customer to us for the Service during the twelve months before the event giving rise to the claim. If Customer used the Service for free, our total aggregate liability will not exceed EUR [insert amount].

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any other liability that applicable law does not allow to be excluded or limited.

36. Customer indemnity

Customer will defend, indemnify, and hold us harmless from claims, damages, losses, liabilities, costs, and expenses arising from or related to Customer Data, Customer's use of the Service, public passport publication, product or compliance claims, uploaded files, unlawful content, infringement of third-party rights, breach of these Terms, misuse of APIs, violation of law, or Customer's failure to obtain necessary rights, consents, notices, or approvals.

We will promptly notify Customer of the claim, reasonably cooperate, and allow Customer to control the defence and settlement, provided that Customer may not settle a claim in a way that admits fault by us or imposes obligations on us without our written consent.

37. Our indemnity

If a third party claims that the Service, as provided by us and used according to these Terms, infringes that third party's intellectual property rights, we will defend Customer against the claim and pay damages finally awarded or settlement amounts approved by us.

Our obligation does not apply to claims arising from Customer Data, Customer instructions, third-party integrations, unauthorised modifications, use outside the scope of these Terms, combination with non-ClarosDPP systems or materials, continued use after we provide a workaround or replacement, beta features, or use of the Service in breach of these Terms.

If the Service becomes or may become subject to an infringement claim, we may obtain the right for Customer to continue using it, modify it, replace it, or terminate the affected Service and provide a pro-rata refund of prepaid unused fees for the affected period.

38. Force majeure

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control. These may include natural disasters, war, terrorism, civil unrest, labour disputes, internet or telecommunications failures, cloud provider outages, cyberattacks, power failures, government action, regulatory changes, epidemics, supply-chain failures, or other events beyond reasonable control.

Payment obligations are not excused by force majeure.

39. Notices

We may provide notices by email, in-app notice, dashboard notice, website notice, invoice notice, or other reasonable method. Customer must keep its contact, administrator, billing, and legal notice details up to date.

Legal notices to us should be sent to digitalproductpass@gmail.com and to any legal notice address stated in the applicable Order Form.

40. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted with a new "Last updated" date.

For website visitors and free users, updated Terms apply when posted. For paid subscriptions, material changes will apply at the next renewal or as otherwise agreed, unless the change is required earlier for legal, security, regulatory, or operational reasons. Continued use of the Service after updated Terms become effective means acceptance of the updated Terms.

41. Assignment

Customer may not assign or transfer these Terms, an Order Form, or rights under the Service without our prior written consent, except in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all assets, provided that the assignee agrees to be bound by these Terms.

We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, sale of assets, financing, or transfer of the Service, provided that the assignment does not materially reduce Customer's contractual rights.

42. Export control and sanctions

Customer must comply with applicable export control, sanctions, trade, and customs laws. Customer must not use the Service in a way that violates sanctions, export restrictions, product restrictions, or trade-control laws.

Customer is responsible for ensuring that Customer Data, product data, technical documents, controlled technology, and public passport content can lawfully be uploaded, processed, published, exported, or accessed through the Service.

43. Relationship of the parties

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, employment, fiduciary, franchise, or exclusive relationship.

Neither party may bind the other party or make commitments on behalf of the other party unless expressly authorised in writing.

44. Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining parts will remain in effect. The invalid or unenforceable part will be interpreted or replaced in a way that best reflects the original purpose while remaining lawful and enforceable.

45. No waiver

A failure or delay in enforcing any right under these Terms does not waive that right. A waiver must be in writing and applies only to the specific situation described in the waiver.

46. Entire agreement

These Terms, together with the Privacy Policy, any Data Processing Agreement, Order Form, statement of work, and other written agreement between the parties, form the entire agreement regarding the Service and replace prior discussions, proposals, representations, or agreements about the same subject.

47. Governing law and disputes

These Terms are governed by the laws of [Insert governing law, for example Sweden], excluding conflict-of-law rules.

The courts of [Insert court location, for example Sweden] will have exclusive jurisdiction over disputes arising from or related to these Terms or the Service, unless mandatory law requires another venue.

Before starting formal proceedings, the parties will try in good faith to resolve disputes through commercial discussion. Either party may seek urgent injunctive or protective relief where necessary to protect confidential information, intellectual property, security, data, or legal rights.

48. Contact

Questions about these Terms may be sent to: